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A PROVEN APPROACH
TO SERVICE-LED GROWTH

Service-Network Leadership is a training program designed to help companies be more competitive in the 21st Century, service economy.

Our mission is to help organizations use the best mindset for reaching record-breaking performance. 

Service-led growth is the path to higher profitability and team stability.

When your service-network health is strong, your clients and colleagues give more and stay for longer. 

 
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THE SERVER IS THE SERVICE

Since the core of our program is to establish a winning, competitive Service-Network Leadership mindset, the people behind our work make all the difference. To start, meet Ran Elfassy. 

2006, Ran Elfassy met Po Chung, the renowned business leader who would soon become his mentor. 

Ran has since helped capture and refine many insights that feed the Service-Network Leadership program.

You may not have heard of Ran before, but chances are good that you've heard of – and depended on – Po Chung's impressive contributions to global trade.

Po Chung is the renowned leader and co-founder of DHL International, the global powerhouse that operates one of the world's largest service networks.

The mindset used to help grow DHL into the "most global of global companies" is at the heart of the Service-Network Leadership programs.

Two key works are The 12 Dimensions of the Service Leader and Service Habitat Design. 

To learn more about Ran, click here

 

A MODULAR Training PROGRAM
TO DEVELOP A NEW MINDSET

Our programs are customized to suit your needs. 

From half-day crash-courses to week-long seminars, we assess your needs and bridge the gaps. Your team quickly benefits from a new mindset that immediately improves corporate culture, staff engagement and retention.  

We can upgrade your Service Habitat. 

We work with directors, managers and frontline staff to set the right mindset, choose the right assessment tools, and pinpoint where your team needs an upgrade.

The following selection shows a few of our modules:

 
 
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CONTACT US FOR A COMPELLING CONVErSATION!

In less time than what it takes to have a coffee, we can show you how compelling and powerful our program really is. We also regularly run road shows and we would be delighted to book a time to visit your offices for a complimentary introduction to our program!

The first step is to contact us using the form, below.  

 
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ABOUT PO CHUNG 

Mr. Chung is the Co-Founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong). In 1972 he co-founded DHL International, the Hong Kong-based company that, together with DHL Airways of California, operated the DHL Worldwide Network. In 2000, DHL was acquired in full by Deutsch Post, making it the world¹s leading air express company handling more than 100 million documents, parcels, and pieces of freight a year across five continents. Since his retirement from leading DHL's Asia Pacific operations, Mr. Chung has focused on teaching Entrepreneurship, Service Leadership & Management, Service-Network Leadership, and much more. 

To view a selection of Po Chung's books, please click the book covers, below. 


sElected books

 
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TESTIMONIALS

 

Ran helps me as I develop and fine-tune ideas to bring them into sharper focus.

Po Chung
Founder & Chairman Emeritus, DHL International
Founder, Hong Kong Institute of Service Leadership & Management
 


The Service Leadership insights were fantastic. The focus on changing mindset did in fact inspire and engage.

Andrea (Andie) Herrera-Gayol
MD, MSc, PhD. Scientific Consultant


Especially through the start-up phase, the advice and support I received [from Ran] helped me get my company to where it is today.

Andrew McBurney
Founder, Boulderz Climbing Centre

 

OUR PARTNERS

 
 

ABOUT THEse PHOTOGRAPHS...

All photos on this website were made by Ran Elfassy and under copyright. 

To view more of Hong Kong's stunning fauna, visit Ran's album by clicking the image on the right.

Be amazed!

 

FOR MORE INFORMATION,
CONTACT US! 

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