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A PROVEN APPROACH
TO SERVICE-LED GROWTH

Service-Network Leadership is designed to help companies be more competitive in the 21st Century Service Economy.

Our mission is to help organizations use the best mindset for reaching record-breaking performance. 

Service-led growth is the path to higher profitability and team stability.

When your service-network health is strong, your clients and colleagues give more and stay for longer. 

 
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THE SERVER IS THE SERVICE

On 23 August 2003, Ran Elfassy and his wife moved to Hong Kong. 

At the close of 2005, Ran met Po Chung and this launched an apprenticeship in Service-Network Leadership. Ran didn't know who the decent, fascinating retiree was, but he quickly appreciated Po's rare intelligence and clarity of thought. It's not every day we meet people who can so clearly reveal the connection between character and leadership. 

Ran has since helped Po refine, publish and apply the many groundbreaking insights that feed the Service-Network Leadership program.

Po Chung is the renowned leader and co-founder of DHL International, the global powerhouse that has operated one of the world's largest service networks for more than four decades. The mindset he used to help grow DHL into the "most global of global companies" is at the heart of the Service-Network Leadership program.

Two key works supporting the Service-Network Leadership program are The 12 Dimensions of the Service Leader and Service Habitat Design.

 
 

get A service-network leadership MINDSET – the key to success!

Our mindset change is a powerful path to better performance. 

When everyone on your team shares a Service-Network Leadership mindset, that means everyone is engaged and inspired to go the extra mile. Through our training and audits, we deliver a customized program that reveals where you can inspire greater engagement. Then, your team culture improves, staff engagement rises, employee retention is strengthened, and better performance follows.  

Give your team a fresh perspective. 

We work with directors, managers and frontline staff and apply our training and improvements. Each upgrade then opens the door for much higher returns.

Here are a few of our modules:

To find out more about our modules and programs,  download our brochure

 
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Click to download our brochure!

 
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CONTACT US FOR A COMPELLING CONVErSATION!

In less time than what it takes to have a coffee, we can show you how compelling and powerful our program really is.

We also regularly run road shows and would be delighted to book a visit at your offices for a complimentary introduction to our program!

The first step is to contact us.  

 
 
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ABOUT PO CHUNG 

Mr. Chung is the Co-Founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong). In 1972 he co-founded DHL International, the Hong Kong-based company that, together with DHL Airways of California, operated the DHL Worldwide Network. In 2000, DHL was acquired in full by Deutsch Post, making it the world¹s leading air express company handling more than 100 million documents, parcels, and pieces of freight a year across five continents. Since his retirement from leading DHL's Asia Pacific operations, Mr. Chung has focused on teaching Entrepreneurship, Service Leadership & Management, Service-Network Leadership, and much more. 


sElected books

 
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TESTIMONIALS

 

Ran helps me as I develop and fine-tune ideas to bring them into sharper focus.

Po Chung
Founder & Chairman Emeritus, DHL International
Founder, Hong Kong Institute of Service Leadership & Management
 


The Service Leadership insights were fantastic. The focus on changing mindset did in fact inspire and engage.

Andrea (Andie) Herrera-Gayol
MD, MSc, PhD. Scientific Consultant


Especially through the start-up phase, the advice and support I received [from Ran] helped me get my company to where it is today.

Andrew McBurney
Founder, Boulderz Climbing Centre

 

OUR PARTNERS

 
 

ABOUT THE WEBSITE PHOTOGRAPHS...

Most of the photos on this website were made by Ran Elfassy, and all are under copyright. 

To view more of Hong Kong's stunning fauna, visit Ran's album by clicking the image on the right. 


CONTACT US! 

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