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A PROVEN APPROACH
TO SERVICE-LED GROWTH

Service-Network Leadership is designed to help companies be more competitive in the 21st Century Service Economy.

Our mission is to help organizations use the best mindset for reaching record-breaking performance. 

Service-led growth is the path to higher profitability and team stability.

When your service-network health is strong, your clients and colleagues give more and stay for longer. 

 
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THE SERVER IS THE SERVICE

On 23 August 2003, Ran Elfassy and his wife moved to Hong Kong. This was the result of a strategic planning exercise they did for themselves as a couple. As avid explorers and professionals with a global outlook, the couple concluded that Hong Kong was the most attractive place to call home. If you're curious, you can read more about them and how they survived the 2004 Boxing Day tsunami here.

At the close of 2005, Ran met Po Chung. Ran didn't know anything about the decent, fascinating retiree, but he quickly appreciated Po's rare intelligence and clarity of thought. It's not every day you meet people who can clearly articulate the connection between character and leadership. 

Ran has since helped Po refine, publish and apply Po's many groundbreaking insights that feed the Service-Network Leadership program.

You may not have heard of Ran before, but chances are good that you've heard of – or depended on – Po's impressive contributions to global trade.

Po Chung is the renowned leader and co-founder of DHL International, the global powerhouse that has operated one of the world's largest service networks for more than four decades. The mindset he used to help grow DHL into the "most global of global companies" is at the heart of the Service-Network Leadership modules.

Two key works supporting the Service-Network Leadership program are The 12 Dimensions of the Service Leader and Service Habitat Design.

 
 

OUR MODULAR Training PROGRAM
HELPS DEVELOP A NEW MINDSET

Our programs get customized to suit your needs. 

In-house advisory services, half-day crash-courses, week-long seminars and other options are how we help clients grow to the next level. You will quickly benefit from using a new mindset that immediately improves corporate culture, raises staff engagement, and boosts employee retention.  

We can give your Service Habitat an upgrade. 

We work with directors, managers and frontline staff to use our proprietary diagnostic tool to pinpoint where your team can use a Service-Network Leadership upgrade.

The following graphic shows a few of our modules:

To find out more about our modules and programs,  download our brochure

 
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Click to download our brochure!

 
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CONTACT US FOR A COMPELLING CONVErSATION!

In less time than what it takes to have a coffee, we can show you how compelling and powerful our program really is.

We also regularly run road shows and would be delighted to book a visit at your offices for a complimentary introduction to our program!

The first step is to contact us.  

 
 
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ABOUT PO CHUNG 

Mr. Chung is the Co-Founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong). In 1972 he co-founded DHL International, the Hong Kong-based company that, together with DHL Airways of California, operated the DHL Worldwide Network. In 2000, DHL was acquired in full by Deutsch Post, making it the world¹s leading air express company handling more than 100 million documents, parcels, and pieces of freight a year across five continents. Since his retirement from leading DHL's Asia Pacific operations, Mr. Chung has focused on teaching Entrepreneurship, Service Leadership & Management, Service-Network Leadership, and much more. 

To view a selection of Po Chung's books, please click the book covers, below. 


sElected books

 
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TESTIMONIALS

 

Ran helps me as I develop and fine-tune ideas to bring them into sharper focus.

Po Chung
Founder & Chairman Emeritus, DHL International
Founder, Hong Kong Institute of Service Leadership & Management
 


The Service Leadership insights were fantastic. The focus on changing mindset did in fact inspire and engage.

Andrea (Andie) Herrera-Gayol
MD, MSc, PhD. Scientific Consultant


Especially through the start-up phase, the advice and support I received [from Ran] helped me get my company to where it is today.

Andrew McBurney
Founder, Boulderz Climbing Centre

 

OUR PARTNERS

 
 

ABOUT THE WEBSITE PHOTOGRAPHS...

Most of the photos on this website were made by Ran Elfassy, and all are under copyright. 

To view more of Hong Kong's stunning fauna, visit Ran's album by clicking the image on the right. 

 

CONTACT US! 

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