We use a 3-point approach for helping our clients:

  1. Highlight the Service-Network Leadership mindset through concepts and terms.

  2. Find areas for your staff to work better.

  3. Set a plan with concrete milestones.


A selection from the 133 modules in our program!

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Service-Network Leadership is especially relevant when you want to grow to the next level.

We help companies adopt the best mindset for scaling up. This involves designing the right tools and processes that increase your headcount without eroding your team strengths. We can help you maintain the trust and respect that helped your company do so well in the first place.

We scale our training to match the needs of your team. As you grow, you then get clear indicators of how our training made a difference to your bottom line.  

The first step is to contact us.  


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trust BEATS skill

Skills are learned but trust is earned. Trust is the critical factor that no company can afford to lose, and we show how to build trust so that you always stay ahead.  

This is as much about us as it is about you. We have to walk our talk. For that reason, you can expect us to keep all your information secure, private and confidential. This is a fundamental part of who we are and we uphold the highest standard of confidentiality, respect and human decency. 

Our survey is designed to raise trust capacity.

Our survey is designed to raise trust capacity.



You Provide the Food,
WE’LL Provide the Insights

Let's make a difference for your team:

1. Contact us – let's set a date for a lunch-time talk at your office.
You can cater it or make it a brown-bag, business-casual event.

2. Invite your team – let’s inspire your directors, managers and frontline staff.

3. Learn powerful insights – discover how Service-Network Leadership works.

Don’t miss this opportunity to learn new ways to inspire and engage!




Ran is filled with gratitude for what has been an incredible life.

In his 20s, he was free-climbing with a friend when his friend slipped and fell 30m off a cliff. Ran needed to get down safely, revive his friend and get a rescue team. Thankfully, his friend survived with only a horseshoe scar on his head. A few months later, Ran was a pedestrian when he was run over by a car. After one week in a coma, several months of paralysis and physiotherapy, he completely recovered.

Ran has always studied part-time while working full-time. He completed a BA in Creative Writing, a post-graduate certificate in Clinical Trials Research Methodology, and an MBA. In Canada, he worked at a computer-animation studio, a few restaurants and bars, different retail shops, a human rights agency, and more.

In 2003, Ran and his wife moved from Canada to Hong Kong, and within a few days, he was hired as a medical editor. In 2004, while on a surfing trip in Sri Lanka, Ran and his wife narrowly survived the devastating Indian Ocean tsunami.

In 2006, Ran met and began his apprenticeship under Po Chung, the renowned founder of DHL International (the global courier). Ran has since helped Mr. Chung on many high-profile projects, some of which include teaching Entrepreneurship, Service Network Leadership, and much more.

  • Learn more about Ran here.

  • Read more of Ran’s writing here.




Mr. Chung is the Co-Founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong). In 1972 he co-founded DHL International, the Hong Kong-based company that, together with DHL Airways of California, operated the DHL Worldwide Network. In 2000, DHL was acquired in full by Deutsch Post, making it the world¹s leading air express company handling more than 100 million documents, parcels, and pieces of freight a year across five continents. Since his retirement from leading DHL's Asia Pacific operations, Mr. Chung has focused on teaching Entrepreneurship, Service Leadership & Management, Service-Network Leadership, and much more. 



sElected books

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Ran helps me as I develop and fine-tune ideas to bring them into sharper focus.

Po Chung
Founder & Chairman Emeritus, DHL International
Founder, Hong Kong Institute of Service Leadership & Management

The Service Leadership insights were fantastic. The focus on changing mindset did, in fact, inspire and engage.

Andrea (Andie) Herrera-Gayol
MD, MSc, PhD. Scientific Consultant

Especially through the start-up phase, the advice and support I received [from Ran] helped me get my company to where it is today.

Andrew McBurney
Founder, Boulderz Climbing Centre







Most of the photos on this website were made by Ran Elfassy, and all are under copyright. 

To view more of Hong Kong's stunning fauna, visit Ran's album by clicking the image on the left. 




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